How to handle guest luggage upon departure

• ·         GSA should offer assistance if there any guest going to check out and they still have luggage in the room. Communicate with Housekeeping if needed.

• ·          If guest ask the luggage to be stored, tag the luggage (guest name, room number and put mark c/o).

• ·         Put the luggage at luggage store with carefully, if there any fragile item, GSA should put aside and mark “fragile”

• ·         If guest is leaving the hotel immediately after completing the check out process, GSA shall ask to the guest whether they need horse cart or not. Please call horse cart operator if guest need one.

• ·         Assist guest by loading the luggage to the horse cart and help guest to get in to the horse cart.

• ·         Leave lasting impression. GSA shall farewell guest and thank to the guest for have stayed with us, with guest to stay with us in the near future.